The New Gold Standard

Inside Ritz-Carlton’s Elite Leadership Secrets

Written byJoseph A. Michelli

Narrated byJoseph A. Michelli, Tom Parks

Length8h12m

Release dateDecember 16, 2014

GenreBusiness & Careers, Management & Leadership, Leadership

Languageenglish

★★★★☆ 4.6 (6,480 ratings)

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Quick Facts

Author	Joseph A. Michelli
Narrator	Joseph A. Michelli, Tom Parks
Runtime	8h12m
Published	December 16, 2014
Rating	★★★★☆ 4.6 / 5 (6,480 ratings)
Categories	Business & Careers, Management & Leadership, Leadership, Management, Mentoring & Coaching, Marketing & Sales, Customer Service, Career Success, Motivation & Self-Improvement, Workplace & Organizational Behavior, Workplace Culture
Format	Audiobook (Digital)
Platform	Audible

About This Audiobook

Dive into the heart of luxury hospitality leadership with ‘The New Gold Standard’ by Joseph A. Michelli, narrated by both the author and Tom Parks. This audiobook offers a unique insider’s perspective on The Ritz-Carlton’s unparalleled service ethos. With its blend of personal anecdotes and strategic insights, listeners will gain invaluable lessons in customer satisfaction and employee engagement. The dual narration adds depth, making it engaging for those who appreciate varied voices. This isn’t just a business read; it's a journey into excellence that any leader can apply to their own sphere.

Tags: LeadershipBusiness StrategyLuxury ManagementCustomer ServiceInspiring Leadership

Why Listen to The New Gold Standard?

Expert narration by Joseph A. Michelli, Tom Parks brings every character and scene to life across 8h12m of immersive audio.
Bestseller-quality story from Joseph A. Michelli, rated 4.6 stars by 6,480 listeners.
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Editor's Review ★★★★☆

AudioBook Atlas

This audiobook is not just an audio experience but a full-bodied listening adventure. Narrated by both Joseph A. Michelli and Tom Parks, the storytelling is richly layered, with each voice adding its distinct flavor to the narrative. The first narration by Michelli brings a personal edge, making you feel like a participant in his journey. Tom Parks’s delivery during strategic sections adds clarity and authority, ensuring every lesson hits home. While the pacing could be smoother at times, it perfectly complements the content, which is dense with actionable insights. The production quality is top-notch, enhancing the immersive experience of being inside Ritz-Carlton. A must for any aspirational leader looking to master the art of service and leadership.

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The New Gold Standard by Joseph A. Michelli is an immersive listening experience. Performed by Joseph A. Michelli, Tom Parks with a runtime of 8h12m, you can start with a free trial that you can cancel at any time. The audiobook remains yours forever, even if you end the trial.